Returns, Refunds and Workshop Cancellation Policy

Please read the section relevant to your purchase carefully before placing an order or booking a workshop.

Food Products

Returns and exchanges

Due to the perishable nature of our fermented food products and for food safety reasons, we cannot accept returns or exchanges once an order has been delivered.

Damaged, defective or incorrect products

Please inspect your order as soon as it arrives. If a product is damaged, defective or incorrect, contact us within 48 hours of delivery at izabela@kulturahouse.co.uk.

Please include your order number, a description of the issue and a photograph where possible. We will review the problem and arrange an appropriate replacement or refund.

Workshops

Workshop places are limited, and ingredients and equipment are prepared for each participant. If you can no longer attend, please let us know as soon as possible.

Cancelling your booking

• Cancellations made more than 14 days before the workshop are eligible for a full refund.
• Cancellations made within 14 days of the workshop are non-refundable.
• Refunds cannot be provided for non-attendance or cancellations made on the day of the workshop.

Transferring your place to someone else

If you cannot attend, you may nominate someone else to take your place at no additional cost. You are responsible for finding the replacement participant and must provide us with their details before the workshop.

Alternatively, your replacement participant may make a new booking and pay in full. Once their booking has been confirmed, we can refund your original payment, less a £10 administration fee.

Rescheduling your booking

• You may move your booking to another available workshop date if you request the change at least 14 days before your currently booked workshop.
• More than one reschedule is permitted, but each request must meet the 14-day notice requirement.
• All changes are subject to availability.
• Any replacement workshop must take place within six months of the original workshop date.
• Once a booking has been rescheduled, it is no longer eligible for a refund. It may, however, be moved again in accordance with this policy.

We understand that unexpected circumstances can arise and will always try to be reasonable. Exceptional situations may be considered individually, but this does not guarantee a refund or rescheduling.

We cannot reimburse travel, accommodation or any other costs associated with attending a workshop.

If we cancel or reschedule a workshop

If we are unable to run a workshop due to illness, unforeseen circumstances or another reason beyond our reasonable control, you will be offered either:

• A full refund of the workshop fee; or
• A transfer to another available workshop date.

If you choose and confirm an alternative date, your booking will be transferred and will no longer be eligible for a refund. It may still be rescheduled again in accordance with our standard rescheduling policy.

If we subsequently cancel the replacement workshop, you will again be offered a full refund or a transfer to another available date.

We will contact you as soon as reasonably possible using the email address provided when booking. We cannot reimburse travel, accommodation or any other associated expenses.

Refunds

Where a refund for a food product or workshop booking has been approved, it will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to process and display the refund. If more than 15 business days have passed since we approved it, please contact us at izabela@kulturahouse.co.uk.

Contact

If you have any questions about a food order, workshop booking, cancellation or refund, please email izabela@kulturahouse.co.uk.